Returns & Exchanges
At SUGAR Cosmetics, we want you to love your glam, but if you receive a damaged or incorrect product, our 7-day hassle-free return policy has you covered. Please ensure items are unused and in their original packaging to qualify for a full refund or exchange.
Initiate Request
Log into your account and navigate to 'My Orders' to select the items you wish to return within 7 days of delivery.
Quality Inspection
Upload clear photos of the product and the outer shipping box to help our team verify the condition of your items.
Reverse Pickup
Once approved, we will arrange a free reverse pickup from your address; please keep the product sealed and ready for the courier.
Refund Processing
After we receive and inspect the returned goods at our warehouse, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing